Refund policy
Last Updated: [DATE]
At [STORE NAME], customer satisfaction is our priority. We want you to shop with confidence, knowing that we're here to help if something isn't right with your order. Please review our Return & Refund Policy below.
1. Return Eligibility
You may be eligible for a return if:
- The item received is damaged, defective, or incorrect.
- The item is unused, unworn, and in its original condition.
- The item is returned with all original packaging, tags, accessories, and documentation.
- A return request is submitted within the specified return window.
To be eligible for a return, products must not show signs of use, damage caused by the customer, or alterations after delivery.
2. Return Timeframe
Customers may request a return within 15 days of receiving their order.
Return requests submitted after the return window may not be eligible for approval.
To initiate a return, please contact us at rashmithakare65@gmail.com and include:
- Order number
- Product name
- Reason for return
- Photos (if the item is damaged, defective, or incorrect)
3. Return Approval Process
Once we receive your return request, our team will review the details and respond within 7 business days.
If approved, we will provide instructions for returning the item.
Please do not send products back without receiving return authorization, as unauthorized returns may not be accepted.
4. Refund Process
After the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method used during purchase.
- Refunds may take up to 7 business days to appear in your account, depending on your payment provider or bank.
You will receive confirmation once the refund has been processed.
5. Exchange Policy
We offer exchanges for eligible items under the following circumstances:
- Damaged or defective products
- Incorrect items received
- Size or variant issues (if applicable)
Exchange requests must be submitted within 7 days of delivery.
Subject to product availability, we will arrange a replacement item at no additional cost when the issue is due to our error.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us at rashmithakare65@gmail.com within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
After verification, we may offer:
- A replacement
- An exchange
- A full or partial refund, depending on the situation
7. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products marked as "Final Sale" or "Non-Returnable"
- Gift cards and store credits
- Personalized or customized products
- Products damaged due to misuse, negligence, or improper handling
- Items returned without original packaging or essential components
- Hygiene-sensitive items that have been opened or used (where applicable)
Additional exclusions may apply depending on the product category.
8. Return Shipping Costs
If the Return Is Due to Our Error
If the item is damaged, defective, incorrect, or affected by a fulfillment error:
- Sadafuli will cover the return shipping costs.
- A replacement or refund will be processed after verification.
If the Return Is Due to Customer Preference
For approved returns due to change of mind or other customer-related reasons:
- Return shipping costs may be the customer's responsibility.
- Original shipping charges, if any, may not be refundable.
Details will be provided during the return approval process.
9. Order Cancellations
Orders may be canceled before they are shipped.
If you wish to cancel an order, please contact us immediately at rashmithakare65@gmail.com.
Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.
10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, we're happy to help.
Sadafuli
📧 Email: rashmithakare65@gmail.com
📞 Phone: [PHONE NUMBER]
📍 Address: Pune Maharashtra
Our Promise
At Sadafuli, we believe online shopping should be simple, transparent, and worry-free. If something isn't right with your order, we'll work with you to find a fair solution and ensure you have a positive experience with our brand.